Terms & conditions

1. Definitions

1. When we use the term “WLC“ we mean WLC Oxted Ltd , which trades as Well Life Clinic.

2. When we use the term “you” we mean the person who has registered their personal details with WLC Oxted Ltd and whois receiving the services defined.

3. When we say ‘Member’ we mean customers who pay a monthly or annual subscription to WLC in return for a range of Membership benefits under the terms of our Membership Scheme (detailed below).

4. When we use the term “we” or “us”, we mean WLC Oxted Ltd which is the company responsible for coordinating the benefits provided under the terms of this Scheme.

5. “Scheme” means the Well Life Clinic Membership scheme, as set out in these Terms.

6. “Services” means the services to be provided by WLC Oxted Ltd under these Terms.

7. “Terms” means these terms and conditions.

8. “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

9. “Group” means, in relation to a company, that company, any subsidiary or any holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company.

10. “Initial Membership Period” means 12 months from the date of registration and initial payment.

11. “Membership Period” means the period of time in which a member is a member of the Scheme.

12. Essential Health Assessment means a medical examination with a doctor including the services listed at www.welllife-clinic.co.uk

13. “Clinic” means Well Life Clinic in Oxted.

14. “Working Day” means Monday to Friday, excluding any day on which the banks in London are closed for business.

2. General Appointments and Services

2. The standard appointment duration is 20 minutes.

3. The opening hours of the Clinic are published on the WLC website (www.welllife-clinic.co.uk) and we reserve the right to amend them from time to time.

4. We will provide a private prescription for drugs required. There is no additional charge for the prescription. Repeat prescription services shall incur a service charge of £20 per request.

5. If you would prefer to have your prescribed medicine dispatched to an address of your choice, with your express consent, we will provide you with the option to use an external ‘virtual pharmacy’ for this.
6. Regular consumables  and medical supplies used during the appointment will not incur a charge. Any medications, vaccinations, special dressings or laboratory tests will incur a charge. These will be specified to you at the appointment.
7. The cost for the majority of our services are available online at www.welllife-clinic.co.uk. For queries regarding services not listed with a price please contact our Clinic directly.
8. Payment for online bookings are taken in advance, and payment for additional services delivered during an appointment must be paid at the end of the appointment.
9. No service will be delivered without first making you aware of the price and gaining your consent to proceed.

3. Membership Scheme

Membership Benefits

1. Members will be able to book ‘unlimited’ 20 minute GP appointments at our clinic within the Membership Period. WLC reserves the right to withdraw membership and suggest alternative care-pathways for you if the level of care is beyond reasonable or needs a service we do not provide.
2. We will use our reasonable endeavours to ensure that Members will be able to see a GP on the same day if you contact us prior to noon (subject to availability), or on the next working day as a minimum. Members will receive priority booking.
3. Members will have access to a 15% discount on any on-site diagnostic tests performed by our GPs (excludes third party diagnostics such as ultrasound scans and Echo).
4. All members will have the ability to schedule a home visit for themselves or family members in the same residence so long as their post code is within [7] miles of the clinic to which they are members.  Home Visits will carry an additional cost of £400 per visit and are subject to the terms of our Home Visit Policy.  We reserve the right to refuse a Home Visit where the terms of the Policy are not met and / or amend the price form time to time.
5. Membership numbers are limited by Clinic to ensure we are able to continue to deliver the highest standards of care and customer service. We reserve the right to reject an application to join the Membership Scheme in the event that the cap has been reached..
6. Members may opt to include the Essential Health Assessment bolt on as part of their Membership package. This must be booked and completed during the 12-month initial term of their membership.
7. We may sometimes provide Members with the opportunity to participate in relevant offers from third-party providers.  These will be available as a bolt on product to our Membership and customers will contract directly with the third-party provider for that element of the service.  Well Life Clinic may manage the payment on behalf of third-party providers.

Membership Pricing and Payments

1. For details of Membership Scheme prices please contact the clinic.
2. Membership Scheme Payments can be made monthly or annually by direct debit or by credit card. Direct Debit payments will be processed on the 1st of each month following commencement of your Membership Period.
3. If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclay’s Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount

4. You are entitled to cancel your membership and receive a full refund of fees paid within 14 days from the date of registration and initial payment provided that you have not used any of the Services.

5. The initial membership period is 12 months and we cannot offer a refund during this period if you cancel your membership once the 14 day period has passed or if you have used the Services.

6. If you use any services, not covered by the membership benefits, you must pay for these in full at the end of each appointment. An invoice and payment receipt will be provided on request if you need to reclaim this service from your employer or health insurer.

7. If used fraudulently, your membership will be withdrawn and your membership will be cancelled without refund.
8. Your membership is not transferable to another person.
9. The benefits attached to membership and the offers notified to you may, from time to time, be subject to change without notice. Where this is necessary, we will replace these with a relevant health service.
10. We reserve the right to remove your access to the Essential Health Assessment in the event that you cancel with less than 24 hours’ notice, or fail to attend, your Essential Health Assessment appointment.
11. Whilst we are responsible for administering the Scheme and coordinating the benefits provided under the Scheme, we cannot be held liable in any way whatsoever for injury, loss or damage arising directly or indirectly from the advice given by any third party associated with this scheme.

Membership Term and Termination

1. These Terms shall apply for the Membership Period which shall be made up of the Initial Membership Period (12 months) plus any continued period where you or we have not elected to terminate these Terms.

2. If you wish to cancel these Terms you must do so within 14 days of the commencement of your Membership Period.

3. We reserve the right to increase subscriptions at any time during the Membership Period once the Initial Membership Period has elapsed.

4. We will contact you two months in advance of any increase in subscription fees.

5. Following the Initial Membership Period, you may cancel these Terms at any time by providing us with at least 30 calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you.

6. Once we have begun to provide the Services to you, we may cancel these Terms at any time by providing you with at least 30 calendar days' notice in writing. If you have made any payment in advance for Services that have not been provided to you, we will refund these amounts to you on a pro-rata basis.

7. You may terminate your membership immediately if:
   1. We break this contract in any material way and we do not correct or fix the situation within 20 Working Days of you asking us to in writing;
   2. We go into liquidation or a receiver or an administrator is appointed over our assets;
   3. We change these Terms under clause 4.3 to your material disadvantage;
   4. We are affected by an Event outside Our Control.

8. We may terminate your membership immediately if:
   1. You do not pay us when you are supposed to as set out in clause 3. This does not affect our right to charge you interest under clause 3.3;
   2. You break the contract in any other material way and you do not correct or fix the situation within 20 Working Days of us asking you to in writing;
   3. We are affected by an Event outside Our Control;
   4. You fail to attend three (3) appointments without informing us; or
   5. You act or behave in a manner that would bring us into disrepute.

4. Liabilities

1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into our contract for services with you.

2. We do not exclude or limit in any way our liability for:
   1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
   2. fraud or fraudulent misrepresentation; and
   3. breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).

5. Contact Information

1. We are a company registered in England and Wales. Our company registration number is 15568565 and our registered office is DS House, 306 high Street, Croydon, CR0 1NG.

2. If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our team at 01883 338336  or by e-mailing us at: member@welllife-clinic.co.uk

3. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by e-mail tohello@welllife-clinic.co.uk, by hand, or by post to Well Life Clinic, 125-129 Station Road East, Oxted , Surrey, RH8 0QA. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by post to the address you provide to us in the registration form.

6. Your Information

1. We or any member of our Group may use your data to provide you with information about services that may be of interest to you. We or they may contact you about these by post or telephone.

2. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those set out in this Agreement.

3. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

4. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email us at hello@welllife-clinic.co.uk.

7. Miscellaneous

1. Our Service is not an emergency or out of hours service and does not replace services provided by NHS paramedic services or NHS GP.

2. We strongly recommend that you remain registered with an NHS doctor, even if you are a WLC Member. With your consent, will will share the notes form any services received at WLC with your NHS primary GP for the purposes of maintaining a comprehensive health record for you.

5. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

6. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

7. WLC  undertakes to comply with its obligations under Data Protection Legislation (including EU General Data Protection Regulation) and recognises that it is a Data Processor as defined under section 1 of the DPA.

8. WLC holds adequate professional indemnity insurance to cover for the acts and omissions of its employees and is committed to operate within the statutory requirements in UK and to clinical best-practice guidelines, as outlined by relevant authorities.

9. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

10. These Terms are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.

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