1. Introduction
At WLC Oxted Ltd we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your information when you visit www.welllife-clinic.co.uk and use our services.
2. Information we collect
2.1 Personal Information
We may collect personal information that you provide to us, such as:
- Name
- Contact details (email address, phone number, postal address)
- Date of birth
- Medical history and health information
- NHS number
- Insurance information
2.2 Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Pages visited on our website
- Time and date of visit
3. How we use your information
3.1 Providing Services
We use your personal information to provide you with medical services, respond to enquiries, and manage your healthcare needs.
3.2 Communication
We may use your contact information to send you important updates, appointment reminders, and information about our services.
3.3 Website Improvement
We analyse non-personal information to improve the functionality and user experience of our website.
4. Legal basis for processing your information.
We process your personal information based on the following legal grounds:
- Consent: Where you have given explicit consent for us to process your personal information.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Vital Interests: Where processing is necessary to protect your vital interests or those of another person.
- Public Task: Where processing is necessary for the performance of a task carried out in the public interest.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests.
5. Sharing your information
5.1 With Your Consent
We may share your personal information with third parties if you give us explicit consent to do so.
5.2 Service Providers
We may share your information with third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your information.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. Security of your information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure storage.
7. Your rights
Under UK data protection law, you have the following rights:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request correction of any inaccurate information.
- Erasure: You have the right to request deletion of your personal information (subject to legal and medical record-keeping requirements).
- Restriction: You have the right to request restriction of processing.
- Data Portability: You have the right to request transfer of your personal information to another service provider.
- Objection: You have the right to object to the processing of your personal information.
- Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
8. Cookies
8.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the website owners.
8.2 How We Use Cookies
We use cookies to:
- Improve website functionality and performance
- Understand how you use our website
- Provide a more personalised experience
- Remember your preferences and settings
- Enable essential features such as security and network management
8.3 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting privacy preferences or filling out forms.
- Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the site’s performance and user experience.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other sites.
8.4 Your Choices Regarding Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to:
- See what cookies you have and delete them individually
- Block third-party cookies
- Block cookies from particular sites
- Block all cookies
- Delete all cookies when you close your browser
- Please note that if you block or delete cookies, our website may not function properly, and your preferences may be lost.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked websites.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.
11. Contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Well Life Clinic
129-131 Station Road East
Oxted
Surrey
RH8 0QA
hello@welllife-clinic.co.uk
Thank you for trusting WLC Oxted Ltd with your healthcare needs.
